WebOffice
Led software and operations engineering for a role-based collaboration suite.
Approximately $20M in enabled revenueSelected employer experience · Collaboration products
Fourteen years across the Webex product system.
Software engineering, core product management, global device launches, and acquisition integration—connected by one customer experience.
Tenure14 years across two chapters
Launch100+ countries within one year
Integration650M monthly meeting participants
RangeEngineering, product, GTM, and M&A
The progression
Isaac started as a software engineer, moved into Webex Meetings product management, created go-to-market systems for collaboration devices, and later returned to Cisco to lead product work for mergers and acquisitions.
Four chapters of the work
Customer journeys
Consolidated support and customer experiences across Webex, TelePresence, and Unified Communications.
Lower cost and case time; stronger CSAT and ESATWebex Board
Created a global launch framework for connected collaboration devices.
100+ countries within a year; ~20% increase in sales engagementAcquired products
Designed integration strategies and build-buy-partner decisions for the Webex Suite.
Slido reached 650M monthly meeting participants ahead of planThe product lesson
Product quality is not limited to the interface. It depends on how software, hardware, cloud services, positioning, support, and internal teams meet. That systems view carries directly into acquisition integration, cross-functional delivery, and product operations.